ORDERS AND SHIPPING
We offer shipping rates for:
- Ground (U.S.): 3–4 business days – Free
- Express (U.S.): 1–2 business days – $30
- Express (Canada): 3–4 business days – Free
- International Express: 3–4 business days – $50
Shipping charges for your order will be calculated and displayed at checkout.
Please double check your shipping address for accuracy prior to placing your order. If your order is delayed, it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials.
Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country. We are not responsible for these fees and are unable to supply estimated duties and taxes, as this information varies by country. As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be.
Yes, we process orders very quickly to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests, including size changes, address changes, or order cancellations. Once your order has gone into processing, we cannot make any changes.
Please check all information carefully before placing your order. If you discover a mistake with your address, contact us ASAP at support@mazden.co, including the correct address in your email.
No, we do not deliver to PO boxes or APO/FPO addresses at this time. Please provide a valid residential or business address.
We only ship complete orders. We do not ship items from orders separately.
Mazden takes pride in delivering your items safely. All orders over $1,000 require a signature upon delivery. Once the package is delivered, we are no longer responsible for your purchase.
If your package was not delivered and is insured, please contact support@mazden.co for assistance.
Sometimes carriers mark packages as delivered prematurely. Wait 2–3 business days after the last status update to give the carrier time to complete the delivery. In the meantime, if you have not received your package after 3 business days without an update, contact us at support@mazden.co for further assistance.
RETURNS AND EXCHANGES
We offer complimentary return shipping for all eligible returns. A prepaid return shipping label will be emailed to you once your return request is approved. Please note that a $20 restocking fee will be deducted from your refund to cover careful inspection, repackaging, and processing.
For more information, see our Return Policy.
We do not offer exchanges. If you need a different size or product, you will need to place a new order.
PRODUCT INFORMATION
Mazden parkas are made from 100% durable cotton for the outer shell, RDS (Responsible Down Standard) duck down for insulation, and real fox or mink fur for the body and hood lining. We also use raccoon fur for the hood trim. All materials are ethically and sustainably sourced.
Yes, Mazden parkas are designed with versatility and functionality in mind. The following components are detachable for your convenience:
- Nylon RDS Duck Down Sleeves: Fully detachable, allowing for different styling or seasonal use.
- Fur Body and Hood Lining: Both are removable, making it easier for cleaning, storage, or wearing in milder weather.
- Fur Hood Trim: Easily detachable for customization or maintenance.
This flexibility ensures your Mazden parka adapts to your lifestyle while maintaining its luxurious and functional design.
Our parkas are made with durable, thick cotton, which provides some natural resistance to light rain or snow due to its tightly woven surface. During testing, we observed that water droplets bead up and can be flicked off easily. The design also includes a lining between the fur and the cotton for added protection, as well as nylon sleeves for durability and comfort.
PRODUCT CARE
Shedding is completely normal when you first start using real fur outerwear. This happens due to loose hairs that may have remained after the production process. The initial shedding will occur mostly during the first few uses and will significantly decrease over time as the fur settles. To ensure minimal shedding and extend the life of your fur, follow these care tips:
- Use a Lint Roller or Brush: Gently use a lint roller or a soft clothing brush to remove loose fur, especially when the coat is new.
- Avoid Excessive Friction: Try to reduce rubbing or contact with rough surfaces, which can loosen more hairs.
- Proper Storage: Store your Mazden outerwear in a cool, dry place, away from direct sunlight or humidity, to keep the fur in optimal condition.
- Handle with Care: Avoid pulling or tugging at the fur, as this can cause unnecessary shedding.
- Shake it Out: Occasionally shake your coat gently to loosen any remaining loose hairs.
- Professional Cleaning: Consider professional fur cleaning for maintenance and to keep the fur looking fresh.
For those seeking options with minimal initial shedding, consider our PAXTON Storm Mink Fur Down Parka, crafted with mink fur known for its minimal shedding properties.
With proper care, you can enjoy the luxurious feel of your Mazden outerwear with minimal inconvenience from shedding.
To maintain the quality and longevity of your Mazden parka, we recommend the following care instructions:
- Detachable Nylon Sleeves and Cotton Outer Shell: Dry clean only.
- Detachable Fur Lining and Fur Hood Trim: Professional fur cleaning is required.
Avoid machine washing, tumble drying, or exposing your outerwear to harsh chemicals to ensure it stays in excellent condition.
Store your Mazden outerwear in the provided garment bag to protect it from dust, moisture, and direct sunlight. Hang the coat on a sturdy hanger to preserve its shape, and ensure the fur trim and lining are kept in a cool, dry place. Avoid compressing the fur or storing it in plastic for long periods.
SIZING GUIDE
We provide detailed size charts for all our products to help you choose the perfect fit. You can find the size chart on each product page. If you're still unsure, feel free to contact us at support@mazden.co for personalized sizing advice.
PAYMENT AND SECURITY
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely processed to ensure your information is protected.
Yes, your payment information is encrypted and processed securely through our trusted payment gateway. We do not store your payment details.
No, we currently do not offer gift cards.