ORDERS AND SHIPPING
We offer shipping rates for:
- United States (Standard): 3–4 business days – Free
- United States (Express): 1–2 business days – $30
- Canada (Standard): 3–4 business days – Free
- International (Standard): 3–4 business days – $10
Shipping charges for your order will be calculated and displayed at checkout. US orders are shipped via UPS and international orders are shipped via DHL Express.
We ship worldwide. However, delivery may be delayed or restricted in regions affected by armed conflict, sanctions, or international shipping limitations. If you're unsure whether we can ship to your country, please contact us at support@mazden.co.
All duties, taxes, and fees are included at checkout — no additional charges upon delivery.
Yes, we process orders very quickly to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests, including size changes, address changes, or order cancellations. Once your order has gone into processing, we cannot make any changes.
Please check all information carefully before placing your order. If you discover a mistake with your address, contact us ASAP at support@mazden.co, including the correct address in your email.
No, we do not deliver to PO boxes or APO/FPO addresses at this time. Please provide a valid residential or business address.
We only ship complete orders. We do not ship items from orders separately.
Sometimes carriers mark packages as delivered prematurely. Wait 2–3 business days after the last status update to give the carrier time to complete the delivery. In the meantime, if you have not received your package after 3 business days without an update, contact us at support@mazden.co for further assistance.
RETURNS AND EXCHANGES
We offer complimentary return shipping for all eligible returns. A prepaid return shipping label will be emailed to you once your return request is approved. Please note that a $20 restocking fee will be deducted from your refund to cover careful inspection, repackaging, and processing.
For more information, see our Return Policy.
We do not offer exchanges. If you need a different size or product, you will need to place a new order.
PRODUCT INFORMATION
Mazden parkas are made from 100% durable cotton for the outer shell, RDS (Responsible Down Standard) duck down for insulation, and real fox or mink fur for the body and hood lining. We also use raccoon fur for the hood trim. All materials are ethically and sustainably sourced.
Yes, Mazden parkas are designed with versatility and functionality in mind. The following components are detachable for your convenience:
- Nylon RDS Duck Down Sleeves: Fully detachable, allowing for different styling or seasonal use.
- Fur Body and Hood Lining: Both are removable, making it easier for cleaning, storage, or wearing in milder weather.
- Fur Hood Trim: Easily detachable for customization or maintenance.
This flexibility ensures your Mazden parka adapts to your lifestyle while maintaining its luxurious and functional design.
Our parkas are made with durable, thick cotton, which provides some natural resistance to light rain or snow due to its tightly woven surface. During testing, we observed that water droplets bead up and can be flicked off easily. The design also includes a lining between the fur and the cotton for added protection, as well as nylon sleeves for durability and comfort.
PRODUCT CARE
Shedding is completely normal when you first start using real fur outerwear. This happens due to loose hairs that may have remained after the production process. The initial shedding will occur mostly during the first few uses and will significantly decrease over time as the fur settles. To ensure minimal shedding and extend the life of your fur, follow these care tips:
- Use a Lint Roller or Brush: Gently use a lint roller or a soft clothing brush to remove loose fur, especially when the coat is new.
- Avoid Excessive Friction: Try to reduce rubbing or contact with rough surfaces, which can loosen more hairs.
- Proper Storage: Store your Mazden outerwear in a cool, dry place, away from direct sunlight or humidity, to keep the fur in optimal condition.
- Handle with Care: Avoid pulling or tugging at the fur, as this can cause unnecessary shedding.
- Shake it Out: Occasionally shake your coat gently to loosen any remaining loose hairs.
- Professional Cleaning: Consider professional fur cleaning for maintenance and to keep the fur looking fresh.
For those seeking options with minimal initial shedding, consider our PAXTON Storm Mink Fur Down Parka, crafted with mink fur known for its minimal shedding properties.
With proper care, you can enjoy the luxurious feel of your Mazden outerwear with minimal inconvenience from shedding.
To maintain the quality and longevity of your Mazden parka, we recommend the following care instructions:
- Detachable Nylon Sleeves and Cotton Outer Shell: Dry clean only.
- Detachable Fur Lining and Fur Hood Trim: Professional fur cleaning is required.
Avoid machine washing, tumble drying, or exposing your outerwear to harsh chemicals to ensure it stays in excellent condition.
We recommend dry cleaning for best results. If you choose to hand wash, please do so gently and with care.
Before cleaning—whether at home or professionally—be sure to protect all metal hardware, including cord stoppers, zipper pullers, and logo plates, as both silver- and gold-tone finishes may scratch or tarnish. If using a dry cleaner, please inform them of these details to ensure proper handling.
Store your Mazden outerwear in the provided garment bag to protect it from dust, moisture, and direct sunlight. Hang the coat on a sturdy hanger to preserve its shape, and ensure the fur trim and lining are kept in a cool, dry place. Avoid compressing the fur or storing it in plastic for long periods.
SIZING GUIDE
We provide detailed size charts for all our products to help you choose the perfect fit. You can find the size chart on each product page. If you're still unsure, feel free to contact us at support@mazden.co for personalized sizing advice.
PAYMENT AND SECURITY
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely processed to ensure your information is protected.
Yes, your payment information is encrypted and processed securely through our trusted payment gateway. We do not store your payment details.
No, we currently do not offer gift cards.